Geospatial Services and Support Overview
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Maintenance and support is available for all Overwatch geospatial products. Annual maintenance agreements enable customers to receive version upgrades and all major technical upgrade releases. This helps to ensure that our customers have the most advanced solutions to meet their current and evolving needs.
Telephone technical and license support is also provided as a component of your annual maintenance agreements. Telephone support is provided Monday through Friday 9:00am - 5:00pm EST.
Telephone support for reseller partners is also available for products purchased through any of our resale channel partners.
On-site support is also available for RemoteView customers.
RemoteView Support
E-mail
rvsupport@overwatch.textron.com
Technical support is available during business hours by calling
(703) 437-7651
ELT/Series Support
Email: eltsupport@overwatch.textron.com
Telephone: (781) 937-9800 or (800) 937-4544 (*US/Canada Only)
Answers to inquiries are typically provided within the same business day (within 8 business hours of request).
Feature Analyst, LIDAR Analyst Support
Email: gis_support@overwatch.textron.com
Telephone: (406) 829-2710 or (866) 968-7857
Free License Transfers
License transfers are provided at no cost. Should the computer
hardware to which you have installed our products fail for
any reason we will transfer your existing product licenses
to new hardware for free.
Contact 703.437.7651 for more details.
Support Center
To access the Support Center, you must be a registered owner of a supported Overwatch product with an active Maintenance and Support Agreement. Support is available Monday through Friday, 9:00am to 5:00pm EST. Most requests are responded to on the same business day.
When reporting an issue or question, it is important you provide as much of the following information as possible:
Product Name
Software Version Number
Order Id, PO Number or Invoice Number.
Provide one line summary and detailed description of the issue. Include sample code and detailed steps to recreate the problem when appropriate.
If the problem appears to be a defect, provide the entire above, plus copies of error messages, indications, expected results and actual results etc.
If you need a license, we need specific information from you. Please review Required License Information.