Support Services
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Overwatch clients rely upon products to produce geospatial intelligence in an efficient and timely manner. Operational tempo, soldiers, sailors, and airmen on the front lines need to be able to rapidly make decisions. We understand this critical position, and strive to support operational missions through as many methods as are required. Field engineering support, site visits, training, live telephone support are all methods used by Overwatch to provide a wide range of support services.
Ultimately, our objective is to ensure that our clients' specific needs are always exceeded. We seek the best subject matter expertise in both our client support teams and field support engineers, relying upon real-world experience and deep subject matter expertise to provide the kinds of mission critical support that our clients have come to expect from Overwatch.
Overwatch highly-experienced professionals have supported a broad range of users across the DoD, intelligence communities, civilian government and commercial industry. Practical, hands-on experience along with advanced software development, quality assurance and testing skills gives them a broad knowledge base to draw from as they solve the most challenging issues being faced by the community.
Our support services solutions include
Full life cycle support for the full suite of Overwatch software products
Subject matter expertise in all aspects of Geospatial-Intelligence, including tools and processes used for imagery analysis, geospatial analysis and advanced geospatial intelligence domains
Site support engineers that are integrated into operational environments to support mission requirements with "hands on" support, training, and expertise
Immediately integrating the newest features and capabilities within the Overwatch suite of products into client workflows
Maximizing the efficiency of GEOINT analysts and keeping abreast of the technology advancements and investments that are being addressed by the community
Post Implementation Support Services
Overwatch provides a range of post-implementation support services designed to help clients optimize their operating efficiency and effectiveness as their priorities, budgets and resources change over time. We work to help each client reach their strategic objectives by integrating and optimizing people, process and technology. Our post-implementation support services include:
Tailored solutions to meet client workflow or other operational requirements
System tuning for optimum software performance
Software integration into existing work flow processes
Urban area data production for geospatial context analysis and operational support
Multi-source data integration for fully-integrated, feature rich analysis and production
Software maintenance plans enabling access to software improvements and client help (web- and telephony-based)
Solution lifecycle support, including design, development, testing, and production phases
On-site engineering support review and advisory programs